Contact
We handle inquiries on both the technical and commercial side, from product selection to supply after mass production. Your specifications do not need to be finalized. The most common inquiry is “I don’t know what to choose,” and working with you from that point is our strength.
Support policy
Before contacting us, please check our scope of support and typical response times. We believe that aligning expectations ultimately leads to faster problem resolution.
Typical response time
| Type | Typical first response time |
|---|---|
| Technical advice / product selection | 1–2 business days |
| Request a quote | 2–3 business days |
| Evaluation unit loans | 2–3 business days |
| Contract development consultation | 3–5 business days |
| Supply / lead time inquiry | 1–2 business days |
All of these are guidelines for the time to first response. If confirmation with the manufacturer or specification review is required, it will take longer. In that case, we will keep you updated on the status along the way.
What we support
- Product selection — We propose suitable products based on your application, environmental conditions, and quantity. If we determine that a product we do not carry is the best fit, we will tell you so.
- Technical specification checks — Checking interfaces, power consumption, operating temperature range, supported OSes, and more. Items not covered in the manufacturer’s documentation are referred to the manufacturer.
- Evaluation unit loans — Available depending on stock. Please consult us individually about loan periods and conditions.
- Long-term availability outlook — Based on the manufacturer’s lifecycle plans, we share what we can.
- Contract development — We handle carrier board design, BSP adjustment, application development, and more.
What we cannot easily support
The following require paid support or a separate contract. Thank you for your understanding.
- Technical support for products we do not sell
- Investigation of defects in software or circuits created by the customer
- Customization involving permanent changes to product specifications (may be possible depending on quantity and conditions)
- Provision of internal specifications and source code not published by the manufacturer
Notes when contacting us
Providing the following information greatly improves the accuracy of our first response. It is fine if not everything has been decided.
- Application and installation environment — Indoor / outdoor, operating temperature, and power conditions
- Required interfaces — Ethernet, CAN, RS-485, camera inputs, etc.
- Expected quantity and timing — Rough estimates are fine. Our proposal will vary depending on quantity
- Current issues — For example, “another vendor’s product has been discontinued” or “performance is insufficient”
Handling of personal information
The information you enter will be used only to respond to your inquiry and for related proposals. It will not be provided to third parties without your consent. For details, see our Privacy policy.
Please note that when we contact the manufacturer for technical confirmation, we may share part of the project details (application, quantity, etc.). This is done without disclosing your company name, but if you have any concerns, please let us know in advance.